FAQs

Online counselling has proved to be as effective as in-person therapy. One of the key benefits of online counselling is the convenience of the client. It is easier to get appointments which allows for more timely evaluation and treatment. It can also reduce stigma related to mental illness for individuals who are hesitant to make in-person appointments. While online counselling may be equally effective as in-person counselling for many patients, certain patient populations such as a patient who is actively suicidal, homicidal, or experiencing psychotic symptoms, or a victim of abuse may require in-person sessions.

You should seek a psychologist’s help if you experience persistent mental health challenges disrupting your daily life and affecting others for more than two weeks, feel confused or pressured when making important decisions, or need clarity and understanding in certain life situations.

You might need some basic computer knowledge. Most therapists or counsellors would be able to provide step by step simple approaches to getting started.

Online counselling can help with almost all the issues as in in-person counselling. It can deal with issues related to personality problems, extreme mood swings, trauma and stress-related disorders, sleep disorders, marital problems, career confusions, etc.

We offer individual counselling, couple counselling, career counselling, and family counselling.

Yes you can choose your counsellor according to your convenience, but at times based on the availability of the counsellor you may be redirected to someone equally expert.

You can book a session on our website. Your slot for the counselling session will be scheduled according to your and your counsellors’ availability.

In your first online counseling session, your therapist will introduce themselves, discuss your concerns, and ask questions to understand your background and current situation helping you to set goals for the therapy. You'll learn about the counseling process, session structure, and confidentiality. The session will also include initial feedback and a Q&A to address any questions you might have, helping to establish a comfortable and supportive foundation for your therapy.

Our counselling services require a fixed minimum advance payment. Additional charges may apply according to your treatment plan. You could proceed with payment via debit card/credit card/google pay/phone pay.

If you need to reschedule or cancel the appointment, please inform 3 hours prior to the scheduled time. As per our policy, if you cancel or reschedule a session after this period, you will not be eligible to receive a refund.

We will provide you with another session after the technical problems have been resolved.

Yes, you can change counsellors, if valid reasons are provided for switching.

You can use the “feedback” tab which comes under the “contact us” tab. You can also email us at info@eunoiawellness.in

Ensuring privacy at euWellness is our top priority. We use a secure, encrypted platform for sessions, and our counselors adhere to strict confidentiality agreements. We comply with data protection laws, store your information securely, and offer anonymity options, such as use an anonymous username. Sessions are private, and information is shared only with your explicit consent. We regularly update our privacy policies and security measures. At euWellness, we are dedicated to creating a safe environment where your privacy is respected and protected. If you have any concerns, please contact us.